| 1.0 A timely reminderIn a recent decision in | | | | have these skills and afterwards displays the |
| a New South Wales court it was found that an | | | | contrary you have common law and industrial |
| employee was psychologically injured and that | | | | rights that protect you.3.5 Occupational |
| contributing factors such as not having a job | | | | Health and SafetyOccupational health and |
| description and controlling management | | | | safety is a big ticket item of the industrial |
| behaviours were responsible. The employee was | | | | agenda today. To many lives lost, over 500 |
| subsequently awarded $500,000.00 for | | | | lives lost each year to industrial |
| psychological injury.Not having a clear job | | | | accidents.Most job descriptions do not |
| description can lead to significant expense, | | | | contain reference to the employer and |
| declining morale and uncertainty. In this is | | | | employee working within the framework of |
| the case, you the employer is the party that | | | | health and safety and do so to their peril.By |
| will be penalised and the courts' will not | | | | including this clause, by induction and |
| display leniency for ignorance or | | | | training you are able to demonstrate your |
| busyness.2.0 The Job descriptionA job is a | | | | commitment to health ad safety.3.6 Sign |
| collection of tasks and responsibilities that | | | | offSign off demonstrates that the employee |
| an employee is responsible to conduct. Job | | | | has the core skills, experience, and safety |
| descriptions are lists of the general tasks | | | | awareness to carry out key responsibilities. |
| and responsibilities of a position.Typically, | | | | In the vent of a dispute this is critical.You |
| they also include to whom the position | | | | can find more information at |
| reports, specifications such as the key | | | | ACCOUNTSPOSITION DESCRIPTIONSenior |
| responsibilities and qualifications and | | | | ReceptionistPURPOSE OF THE POSITION:To |
| experience needed by the person in the job | | | | effectively and in a timely manner undertake |
| and can sometimes includes the salary range | | | | the duties of senior receptionist providing |
| for the position.Job descriptions are usually | | | | secretarial, clerical, financial & |
| developed by conducting a job analysis, which | | | | administration services to ABC Accounts. To |
| includes examining the key tasks necessary to | | | | assist with other duties as directed by your |
| perform the job. The analysis looks at the | | | | Manager.POSITION REPORTS TO: Administration |
| areas of knowledge and skills needed by the | | | | ManagerKEY |
| job. | | | | RESPONSIBILITIES:NO: DUTIES1. Perform |
| | | | reception duties including answering the |
| A typical job description is used for | | | | telephone in a timely manner, directing |
| advertising to attract an employee to fill a | | | | client queries to the correct person, |
| position, or to set the boundaries and | | | | screening calls and representing the company |
| parameters of the particular position that | | | | in a professional manner.2. Provide support |
| you want filled.However, many job | | | | to the Manager as required including |
| descriptions are not framed well and this | | | | compiling letters, memorandum and reports, |
| includes, not worded a job description in a | | | | screening incoming correspondence and |
| manner such that the employee's performance | | | | arranging appointments for clients.3. Process |
| can be measured and leaving out key | | | | cheques and payment advice associated with |
| flexibility clauses. It is not uncommon for a | | | | the organisation's creditors, debtors and |
| person to write a position description, hire | | | | invoices and other accounts payable and |
| the employee and then have the employee | | | | receivable in a timely manner.4. In addition, |
| refuse to do the banking because banking was | | | | you may be required to undertake a variety of |
| not incorporated in their job description.In | | | | tasks, both skilled and semi-skilled, or |
| cases where the dispute has gone legal the | | | | carry out some other task which is not |
| employee has a good chance of winning. It's | | | | specifically within your traditional role |
| all in the documentation.When drafting a job | | | | provided the task is within your core skill |
| description it is paramount to include a | | | | competencies and legal requirements.CORE |
| flexibility clause that will allow the | | | | SKILLS:1. Minimum of 4 years experience in an |
| employer the right to direct the employee to | | | | accounting firm2. Minimum of Advanced Diploma |
| perform other work that is within their | | | | of Accounting or other professional education |
| recognized skill set.3.0 What should I | | | | approved by ABC Accounts.3. Display a |
| include in job descriptionYour job | | | | professional and courteous manner in |
| description is an important document that | | | | representing the organisations core value of |
| needs to set out a number of key | | | | excellence in customer service.4. Ability to |
| matters.3.1 Purpose of the positionThe | | | | remain calm under pressure and effectively |
| purpose of the position summarises the key | | | | manage multiple tasks and |
| reason the position exists within the | | | | deadlines.5. Experience in compiling letters, |
| organisation and a short paraphrase of duties | | | | memorandum and reports, making appointments |
| the incumbent is required to understand and | | | | and dealing with sensitive organisational |
| take responsibility for.3.2 Position reports | | | | issues with confidentiality and |
| toHaving stated professional boundaries is an | | | | discretion.6. Able to demonstrate a high |
| important part of the organisation and | | | | level of experience and literacy in computer |
| employees understanding in who they report to | | | | software applications such as Microsoft |
| and what they are responsible for. This | | | | Office and computerised accounting |
| prevents any misunderstanding which in the | | | | software.7. Able to work within the policies |
| event of dispute will work against you if you | | | | and procedures of ABC Accounts.OCCUPATIONAL |
| do not have it documented.3.3 Key | | | | HEALTH & SAFETY STATEMENTAssist the |
| responsibilitiesThis section of the job | | | | ORGANISATION to create a safe and healthy |
| description details the main tasks that the | | | | working environment by working safely, using |
| employee is accountable and responsible | | | | equipment provided and following instructions |
| for.It should include the macro items however | | | | given for health and safety purposes and |
| some employers like to include the micro | | | | immediately reporting any unsafe working |
| detail as well.Of paramount importance is | | | | practices or hazardous working conditions.I |
| point four of the example (you may be | | | | certify that I have read this Position |
| required to undertake a variety of tasks, | | | | Description have the core skills to carry out |
| both skilled and semi-skilled, or carry out | | | | these duties contained herein and have had |
| some other task which is not specifically | | | | any questions or concerned answered to my |
| within your traditional role provided the | | | | satisfaction.EMPLOYEE SIGNATURE: |
| task is within your core skill competencies | | | | _______________________________ DATE: |
| and legal requirements). This gives you | | | | ______________________________EMPLOYER |
| flexibility to direct your employee to | | | | SIGNATURE: _______________________________ |
| undertake other work not detailed in their | | | | DATE: ______________________________Philip |
| job description. We are now living in an age | | | | (Phil) Lye is Managing Director of Biz |
| of discontinuous change where today's tasks | | | | Momentum providing professional services in |
| change tomorrow and this gives you the | | | | human resource management and employee |
| flexibility to grow with those | | | | relations (HR / IR Matters), training your |
| changes.3.4 Core SkillsCore skills are those | | | | people to work with you, 'coaching you' to be |
| skills and experience that the incumbent will | | | | a better executive and commercial business |
| need as a minimum to perform the job in a | | | | consultation.Phil is a 'keynote-speaker' who |
| professional and responsible manner. As such, | | | | speaks with passion on subjects like |
| you need to take particular notice when | | | | 'kindness and the bottom line', 'last one |
| interviewing a perspective employee in | | | | standing', 'down and outers and up and |
| ensuring they really do have these | | | | outers', 'more from less on your bottom line' |
| attributes.Research has discovered that up to | | | | as well as a diverse range of other |
| 35% of qualifications, memberships and | | | | topics.Phil started his working career as the |
| experience written on a resumes are false. | | | | 'postage clerk' in banking and finance rising |
| This includes Masters and PhD degrees.Before | | | | through various business opportunities to CEO |
| giving the position to someone reference | | | | and CFO of two companies before leaving to |
| check carefully. Recently we assisted an | | | | start his own business in 2002.Phil holds |
| Accountant whose employee warranted they had | | | | qualifications in Accounting, Leadership, |
| the skills and passed probation and then | | | | Human Resource Management & Industrial |
| after probation dropped the ball.If a | | | | Relations. |
| perspective employee signs off to say they | | | | |